Privacy Policy
This Privacy Policy describes how Maid in Maryland, a trade name of K&F Imports LLC (“Company,” “we,” “our,” or “us”), collects, uses, discloses, and protects your information when you access our website, request services, or communicate with us.
1. Scope and Acceptance
By accessing our website, submitting a form, requesting a quote, booking a service, or otherwise interacting with Maid in Maryland, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, you must discontinue use of our website and services immediately.
2. Information We Collect
We collect both personal and non-personal information necessary to operate our business and provide cleaning services.
Personal Information may include:
Full name, phone number, email address, physical property address, billing information, service details, and any information submitted through contact forms, booking requests, or direct communication.
Non-Personal Information may include:
IP address, browser type, device information, operating system, referring URLs, pages visited, session duration, and general website usage analytics.
3. How We Use Your Information
We use collected information strictly for legitimate business purposes, including but not limited to:
• Scheduling and delivering cleaning services
• Confirming appointments and sending service updates
• Processing payments and invoices
• Customer support and communication
• Improving website functionality and service quality
• Internal analytics and operational optimization
We do not use your personal data for unrelated or undisclosed purposes.
4. Marketing and Communications
We may use your contact information to send service-related updates, appointment reminders, estimates, and optional promotional offers.
You may opt out of promotional communications at any time by following unsubscribe instructions or contacting us directly.
Even if you opt out of marketing messages, we may still send essential service-related communications.
5. SMS Messaging and Consent
By providing your phone number, you consent to receive SMS messages related to your bookings, estimates, appointment confirmations, reminders, and service updates.
Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying “STOP” to any SMS message.
We do not sell, rent, or share SMS opt-in consent or SMS originator data with third parties for marketing purposes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic patterns, and improve website performance.
Cookies do not personally identify you but may track browser activity and usage patterns.
You may disable cookies through your browser settings, although some website functionality may be limited.
7. Information Sharing and Disclosure
We do NOT sell, rent, or trade your personal information.
We may share information only under the following circumstances:
• Service Providers: payment processors, scheduling tools, CRM systems
• Legal Requirements: when required by law or legal process
• Business Operations: contractors or staff performing services
• Business Transfers: mergers, acquisitions, or asset transfers
All third-party service providers are required to handle data securely and only for authorized business purposes.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration.
However, no system is 100% secure, and we cannot guarantee absolute security of information transmitted over the internet.
9. Data Retention
We retain personal information only as long as necessary to: fulfill service obligations, comply with legal requirements, resolve disputes, and enforce agreements.
10. Your Rights
Depending on your jurisdiction, you may have rights to: access, correct, update, or request deletion of your personal information.
Requests must be submitted in writing to our contact email below. We may require verification before processing requests.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content, or policies.
Users access third-party websites at their own risk.
12. Legal Compliance
We may disclose personal information if required to: comply with applicable law, enforce our policies, respond to legal claims, or protect the rights, property, or safety of the Company or others.
13. Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction.
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of our website or services constitutes acceptance of any changes.
15. Contact Information
If you have questions regarding this Privacy Policy or your data, you may contact us at:
Maid in Maryland
contact@maidinmaryland.com / 240-230-6674